Appointments Information

GP Led Triage System

All requests for an appointment (except for routine appointments and nurse appointments) will be reviewed by the Duty Doctor before being booked. 

The easiest way to request an appointment is via SystmOnline. To register for online access, please click HERE.

Alternatively, you can use SystmConnect and submit an online form.

This service is open from 7.30am each morning so the good news is that you can avoid the 8.30am telephone rush.

You will receive a response on the same day offering you either an urgent appointment, a routine appointment, an appointment with another health care professional (see below) or advice & guidance.

Don't worry if you do not have access to the online forms, you can still phone our reception team as usual.

Click HERE to for more information about our triage system.

Routine GP Appointments

These appointments are 10 minuites long and can be attended face-to-face or on the phone.

There are 8 appointments (6 in the morning and 2 in the afternoon) for each GP who works on the day that can be pre-booked up to 2 weeks in advance (without the need for triage).

The easiest way to book a routine appointment is via SystmOnline. To register for online access, please click HERE.

Alternatively, you can call reception on 01494 782241.

Practice Nurse Appointments

Please call reception to book nurse appointments.

These can be pre-booked up to 5 weeks in advance.

Community Pharmacist Appointments

You might be offered a referral to see a community pharmacist. 

As qualified healthcare professionals, pharmacists can offer clinical advice and over-the-counter medicines for a range of minor illnesses, such as coughs, colds, sore throats, tummy trouble and aches and pains.

If symptoms suggest it's something more serious, pharmacists have the right training to make sure you get the help you need. For example they will tell you if you need to see a GP, nurse or other healthcare professional.

Paramedic and Physician Associate Appointments

You might be offered an appointment to see our paramedic or physician associate for minor illnesses, such as coughs, sore throats, ear pain, eye infection, skin rashes, UTI, abdominal pain, acute back pain/ joint pains/ headaches.

Clinical Pharmacist Appointments

You might be offered an appointment to speak to our clinical pharmacist for medication reviews or advice on medication.

First Contact Practitioner Appointments

You might be offered an appointment to see our First Contact Practitioner (FCP) for musculoskeletal injuries such as soft tissue injuries, sprains, strains, sports injuries, back pain, neck pain and spinal related pain in arms or legs.

FCP clinic is an assessment clinic of MSK problems. You will be triaged and screened for serious pathologies, then treatment options will be discussed (physiotherapy, injections or onward referral if necessary).

For adults:

Blood test appointments are available at clinics at local hospitals, as well as at the surgery.

Click HERE to book your blood test appointment at the hospital.

For children:

Blood test appointments for children are held at Children’s Outpatient Department in Wycombe Hospital.

Please call to arrange an appointment.

Telephone: 01494 426487 or 01494 426484.

Opening times: Monday to Friday 8:30 - 17:00.

Please attend your appointment on time.

You may not be seen if you are late. Our clinicians have to be fair to those patients who have turned up on time.

In case of unforeseen circumstances e.g. traffic and weather, please inform us as soon as possible.

If you cannot attend an appointment for any reason, please inform us as soon as possible in order for us to give the slot to someone else.

If you do not cancel or you leave it late and cancel within 10 minutes of your appointment time, we will record a 'Did Not Attend' against your record.

If you require an interpreter for your appointment, please inform reception and we will arrange this for you.

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible.

You may only request a home visit if you are housebound or are genuinely too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.

If you do need a home visit, you can help us by calling reception before 10:30. Home visits are normally undertaken by the doctors after their morning surgery.

You can also be visited at home by a community nurse if you are referred by your GP.

You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

We offer a limited number of additional pre-bookable appointments on some Saturdays between 08:00 and 11:00 and on selected days between 18:30 and 20:00.

These appointments are aimed primarily at those people who have genuine difficulty in getting to the surgery during normal hours. 

For further details of clinics and availabitlies, please contact reception during normal hours.

If you need urgent or emergency medical help outside of normal surgery hours, please call 111 or visit 111 online.

They can direct you to the best place to get help. It’s fast, easy and free.

In case of a life threatening emergency, please dial 999.

Water Meadow Surgery is a training practice. This means that we take doctors who have been working in hospitals and train them to be GPs. The job title of the training doctor is "GP Registrar".

Dr Fiona Neale and Dr Helen Barnett are currently our GP Trainers, but all of the practice team is involved in the training to some extent.

We sometimes have a medical student in the practice; they are gaining experience of a wide variety of doctors' jobs.

On occasion, there might be a doctor or student sitting in on your consultation; this is an important part of GP training. You will always be warned about this before you go in. If you would rather not have someone else sitting in then you have the choice to ask the learner to sit outside for the consultation, or to re-book.