Welcome to Water Meadow Surgery

To order repeat prescriptions and book appointments: SystmOnline

If you need to speak with a doctor urgently when we are closed call 111

NEW: Online booking system for blood test click here

Have you downloaded the NHS APP yet? click here You can view elements of your record, order repeat prescriptions and so much more 

Mental Health: Struggling to cope? click here

If you’re child or young person in a mental health crisis click here

FREE online support for 11-18 year olds - Kooth


LATEST:  2 August @ 08:30

OUR PHONES ARE NOW WORKING


We apologise for the inconvenience of the past few days due to a local BT exchange problem


Newsletter click here

COVID Page click here

Sickness certificates click here

Vacancies - please click on the link on the Further Information menu ----> 


Data Processing by the NHS

For information about how the NHS uses your information for planning and research click here

For a Type 1 opt out form click here

A short video on how the NHS uses your data click here


Returning to ‘normal’ (update 14 July)

We are now offering the choice of telephone, video or face-to-face consultations. Unfortunately, there are still some social distancing measures we need to keep in place for the time being

We realise that from Monday there will be a general relaxing of the requirement to wear face masks. However, our waiting room is often full of some very vulnerable patients and likewise our doctors and nurses need to make sure that their rooms and they are kept 'clear of infection' to avoid passing on any infection

We therefore request that you respect the concerns and wellbeing of each other and continue to wear a face mask in the building. Thanks

Our waiting room capacity is limited to a maximum of 14 seats, therefore,

  • please only request a face-to-face if you really need to be seen

  • please only attend on your own unless you must be accompanied.

  • If you attend with someone else, they may be asked to wait outside until you are called

  • please wait outside if you have a cough/cold/fever

  • If the waiting room is full, the receptionists may ask you to wait outside and someone will collect you – please do not be offended

  • Please continue to wear a face covering for the time being

Dealing with demand

We have always prided ourselves on our ability to provide reasonable access to our doctors, however, the demand for access to doctors is increasing at a rate that is difficult to cope with. This is not unique to Water Meadow Surgery and is happening all over the country

This is being fuelled to a large degree by the huge increase in emails. Dozens of queries arrive each day asking for advice. Please be aware that we do not have the capacity to run an e-consulting service alongside full clinics and our email should not be used for medical concerns.

We are noticing an increasing number of patients using email inappropriately to ask about medical conditions. This is unsafe as it may take several days for an email to be seen by a doctor - this is clearly stated on our website and our automatic email reply. Where clinical concerns are raised we will ask you to make an appointment in the usual way.

We are trying to think of ways that we can ensure that we maintain a safe system where those who need to be seen and heard can do so

One thing we are exploring is updating our website. We hope to be able to offer a place for patients with non-urgent matters to register queries


If you have any non-medical queries, please email us at watermeadow@nhs.net - for example, prescription requests, referral queries, private letters etc - please do NOT use our email for medical queries

Please note that we only accept telephone prescription requests from our patients over the age of 75 or those who are clinically housebound 


Live Life Well – Free online education sessions for patients -see Latest News 



CCTV: Unfortunately we do not have CCTV coverage of the car park. Sometimes, people may bump or scratch your car - it happens to us too - but we do not have CCTV to record anything, we have to rely on the honesty of the perpetrator :(

Patient Code of Conduct: Code of Conduct

What we do with your information - click here   Privacy Notice updated August 2019

.Veteran

The CQC has rated us as a good practice

(Site updated 02/08/2021)
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