22 July 2020
Face Mask Exemption
We would firstly like to thank all patients who have visited the Practice over the last few weeks wearing a face covering.
We know that this can feel strange and uncomfortable, make glasses fog up and make communicating with others harder but by doing this you are protecting the most vulnerable members of our community, so thank you, it really is appreciated.
We have had an increase in requests from patients for letters of exemption to wearing face masks in various public settings over the last few days.
GPs are unfortunately not in a position to provide individual risk assessments or letters for patients who feel that they should be exempt from wearing a face mask/covering. The government guidance on exemptions suggests there is no requirement for evidence for exemption therefore it is sufficient for an individual to self-declare this.
Whilst we would urge you to wear a face covering if you possibly can to protect those around you we do know that for some people this raises particular extreme challenges.
There is no exemption certificate and we as a Practice are unable to provide letters of support for those who fall under the list of exemptions, or to those who do not fall under the list of exemptions however the attached card can be printed and used to help explain why you aren’t wearing a face covering if you are unable to do so. B19-Mask-Exemption-Cards
1 July 2020
I just wanted to let you know what was happening here at Water Meadow Surgery
- We still remain closed to walk-in patients
- You can only access the surgery by appointment
- All GP consultations are currently telephone or video
- If the doctor decides that they need to see you they will make an appointment for you to come down
We are also providing some nurse appointments for the following treatments
- Wound dressings
- Childhood vaccinations
- Cervical smears
- Some clinical injections (not travel)
- Diabetic tests for those most at risk
- Blood pressure checks for those most at risk
In addition to this we are also using software that allows us to collect important information from you via text and email for a number of important medical reviews. This means that we can monitor your health and take action if we need to help. We know that not everyone likes texts or online questionnaires, but it really does help make a difference at this time and avoids unnecessary visits to the surgery.
We are currently approaching the following groups of patients;
- High blood pressure
- do you have a BP meter at home? Could you send us some readings? if so send them to firstname.lastname@example.org or complete the questionnaire we sent to you via text
It seems like this is going to continue for the foreseeable future and general practice is never going to be the same again. On the whole, this has been very successful and the majority of patients seem happy that they can speak with a doctor on the telephone or via a video link without the need to traipse down here, try to find a parking space and then sit in a crowded waiting room
This has also allowed more flexibility in the appointment system. Although appointments are scheduled at set times, the flexibility of the system allows for the doctors to often call in advance of the slot thereby reducing waiting time.
If you are called to come into the surgery, you will be asked to wait outside and to call us when you arrive on 782242. The receptionist will then let the nurse or doctor know you are here. The clinician will come and meet you and take your temperature before entering the building. Please remember to wear a suitable face covering.
28 April 2020
The coronavirus pandemic has resulted in a decrease in people accessing NHS services, including primary care, for a range of conditions that are not related to coronavirus.
This appears to be impacting: adults and children attending at A&E departments for urgent and emergency medical issues, including serious conditions such as stroke and heart attacks; cancer patients attending their ongoing treatments; and expectant mothers attending for regular scans. please click here for important messages
Latest 06.04.20: - new items in red
Parents of young child should click on the following link for advice Parent Guide
We have therefore decided to restrict access to the surgery. This will help reduce the footfall in the building and help with social distancing to reduce the threat of cross-infection
- From now on our reception will be closed to visitors
- All initial appointments with a doctor will be telephone consultations.
- The doctors will try their best to diagnose and treat your symptoms remotely, but if they feel that you need to be seen, they will make an appointment for you to come to the surgery
- Patients who are given an appointment should be aware that they may have to wait outside until they are called in by the doctor or nurse
- If you have an appointment,bring your mobile and call 782242 when you arrive and someone will collect you from your car
- If you have an appointment with a nurse please attend whatever your age unless you have symptoms.
- If you have a query you should email us at email@example.com or write to us or phone us
- If you are on repeat medications and you have a computer (and you have not already done so) you can register for online access to order these without the need to phone or call-in – call reception for details - you can also book some appointments online
- All routine appointments with the nurses for the following conditions are temporarily postponed;
- Travel advice - go to https://www.fitfortravel.nhs.uk/home
- Ear syringing - go to Chess Pharmacy
- Routine asthma annual checks
- Routine diabetic annual checks
- Coil fits
- Routine blood pressure checks
- All prescription requests will now take 3 days to process as the pharmacies are having difficulty coping with the unusually high demand
- The pharmacy has amended their opening hours to 8.30am to 12 noon and 2.00pm to 5.30pm
- You can order up to 14 days in advance of your next prescription
- Urgent prescriptions are only for the following items
- An inhaler of the reliever type i.e. salbutamol, Ventolin or ipratropium
- Heart drugs e.g. GTN spray
- Medicines for palliative care patients
- Epipens and Jext pens
- All other items are non-urgent and will not be processed the same day
We understand your concern at this time, but we ask you not phone or book appointments for minor illness or injury that can be self-treated.
For information about the Coronavirus go to https://www.nhs.uk/conditions/coronavirus-covid-19/
10.01.19 : We are sad to report that Dr Lotte Grant will be leaving us at the end of January. Dr Grant has been here for over 10 years and will be missed by us all.
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Read our 2016 Patient Survey Report at Patient Survey 2016