Welcome to Water Meadow Surgery

Surgery at dawn

LATEST:  2 August 22 @ 9:15 am


Anima


COVID AND FLU CLINICS

For more information click here


FACE MASKS

Due to a rise in the rate of infection of Covid, and the fact that two doctors have been absent recently after catching the disease, we have reluctantly taken the decision to temporarily re-introduce face mask wearing in the surgery. WE ask for you co-operation for the next few weeks


Dr FIONA NEALE

Dr Neale will be taking a sabbatical until the end of October. She is volunteering for a medical charity in Zambia. Dr Yasoda Dupaguntla, who has been at Water Meadow for the past year is looking after her patients.


Hospital treatment and follow up for referrals

Once we have referred you to the hospital for treatment, they are responsible for that aspect of your care. As such you will need to follow up with them if you have any issues, for example, contact regarding an appointment. We appreciate that you may have difficulties getting through, but we cannot chase on your behalf. Here are some common numbers for you to contact

  • Wycombe General Hospital  01494 526161
  • Amersham Hospital              01494 434411
  • Stoke Mandeville Hospital    01296 315000

A NEW SERVICE TO HELP YOU BE SEEN MORE QUICKLY

VIA YOUR LOCAL PHARMACIST FOR TREATMENT OF MINOR CONDITIONS

We are introducing a new, same-day, GP community pharmacist consultation service to help you receive quality care and support for minor health conditions, more quickly by accessing care from your local pharmacist. For more information click here


 TRAVEL ADVICE:

We are restricting appointments for travel advice due to our shortage of nurses until we recruit. For travel advice click here


CANCER WELL BEING EVENT 17th OCTOBER 2022 click here


HAYFEVER: Treat your hayfever click here


GARLICK'S PHARMACY amended opening times 09.00-13.00 and 14.00 to 18.00


NON-MEDICAL QUERIES: If you have any non-medical queries, please email us at watermeadow@nhs.net - for example, prescription requests, referral queries, private letters etc - please do NOT use our email for medical queries


PRESCRIPTION REQUESTS: Please note that we only accept telephone prescription requests from our patients over the age of 75 or those who are clinically housebound


If you need to speak with a doctor urgently when we are closed call 111


WAITING ROOM: We have just replaced the carpet in the waiting room at a cost of nearly £10,000 due to the coffee and coke stains deposited over the past few years. Please be careful and respectful, as we would when visiting your home.


BLOOD TESTS - Online booking system click here


Ready for a healthier you? Visit www.livewellstaywellbucks.co.uk


Private Charges: For information about charges we make for non-NHS work click here


Zero tolerance policy :  click here & poster click here


To order repeat prescriptions and book appointments: SystmOnline


NHS APP: Have you downloaded the NHS APP yet? click here You can view elements of your record, order repeat prescriptions and so much more 


MENTAL HEALTHStruggling to cope? click here

If you’re child or young person in a mental health crisis click here

FREE online support for 11-18 year olds - Kooth


TAXI MEDICALS: WE NO LONGER PROVIDE TAXI AND HGV MEDICALS UNTIL FURTHER NOTICE

Other providers we are aware of (but have no recommendation to make) are; d4drivers.uk 0300 30 30 068 and driversmedicals.com  01454 317 436. There may be other providers that you would prefer to use


SICKNESS CERTIFICATES click here


Data Processing by the NHS

For information about how the NHS uses your information for planning and research click here

For a Type 1 opt out form click here

A short video on how the NHS uses your data click here


Dealing with demand

We have always prided ourselves on our ability to provide reasonable access to our doctors, however, the demand for access to doctors is increasing at a rate that is difficult to cope with. This is not unique to Water Meadow Surgery and is happening all over the country

This is being fueled to a large degree by the huge increase in emails. Dozens of queries arrive each day asking for advice. Please be aware that we do not have the capacity to run an e-consulting service alongside full clinics and our email should not be used for medical concerns.

We are noticing an increasing number of patients using email inappropriately to ask about medical conditions. This is unsafe as it may take several days for an email to be seen by a doctor - this is clearly stated on our website and our automatic email reply. Where clinical concerns are raised we will ask you to make an appointment in the usual way.

We are trying to think of ways that we can ensure that we maintain a safe system where those who need to be seen and heard can do so

One thing we are exploring is updating our website. We hope to be able to offer a place for patients with non-urgent matters to register queries


VOLUNTARY DRIVERS NEEDED

Many patients rely on Chesham Voluntary Drivers to provide transport to hospital. However, they have a shortage of drivers and need your help. Are you able to help in any way? If so, please contact Philip Roberts on 01494 785513 or email Philip at phil_eileen42@btinternet.com



CCTV: Unfortunately we do not have CCTV coverage of the car park. Sometimes, people may bump or scratch your car - it happens to us too - but we do not have CCTV to record anything, we have to rely on the honesty of the perpetrator :(

Patient Code of Conduct: Code of Conduct

What we do with your information - click here and here

.Veteran

The CQC has rated us as a good practice

(Site updated 10/08/2022)
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