Welcome to Water Meadow Surgery

LATEST:  11 June

Newsletter click here

Covid latest click here

Data Processing by the NHS

For information about how the NHS uses your information for planning and research click here

For a Type 1 opt out form click here

A short video on how the NHS uses your data click here

Returning to ‘normal’

From 17 May we have begun the next phase of putting in place systems for a ‘new normal’. Firstly, we are now offering the choice of telephone, video or face-to-face consultations. Unfortunately, there are still some social distancing measures we are required to keep in place, at least until 21 June – fingers crossed

 This means that our waiting room capacity is limited to a maximum of 14 seats. Therefore,

• please only request a face-to-face if you really need to be seen
• please only attend on your own unless you must be accompanied.
• If you attend with someone else, they may be asked to wait outside until you are called
• please wait outside if you have a cough/cold/fever
• If the waiting room is full, the receptionists may ask you to wait outside and someone will collect you – please do not be offended
• Please continue to wear a face covering for the time being

Dealing with demand

We have always prided ourselves on our ability to provide reasonable access to our doctors, however, the demand for access to doctors is increasing at a rate that is difficult to cope with. This is not unique to Water Meadow Surgery and is happening all over the country

This is being fuelled to a large degree by the huge increase in emails. Dozens of queries arrive each day asking for advice. Please be aware that we do not have the capacity to run an e-consulting service alongside full clinics and our email should not be used for medical concerns.

We are noticing an increasing number of patients using email inappropriately to ask about medical conditions. This is unsafe as it may take several days for an email to be seen by a doctor - this is clearly stated on our website and our automatic email reply. Where clinical concerns are raised we will ask you to make an appointment in the usual way.

We are trying to think of ways that we can ensure that we maintain a safe system where those who need to be seen and heard can do so

One thing we are exploring is updating our website. We hope to be able to offer a place for patients with non-urgent matters to register queries

Covid vaccine latest click here

Covid status for travel abroad click here

• Who is eligible?  click here
• More information about COVID click here
• Covid vaccination leaflet - guide for older patients click here
• See how the clinic will work on the day? video
• Cold, flu or coronavirus, which one do I have? click here
• Notes for isolation: If employees are self-isolating and cannot work because of coronavirus (COVID-19) they can get an ‘isolation note’ online from NHS 111. They do not have to go to their GP or a hospital.
• Face mask exemption: click here
• How to access the practice click here
• Your Covid recovery click here
• Covid information in Urdu click here
  
• Guidance on shielding and protecting people who are clinically extremely vulnerable from COVID-19 click here

If you have any non-medical queries, please email us at watermeadow@nhs.net - for example, prescription requests, referral queries, private letters etc - please do NOT use our email for medical queries

Please note that we only accept telephone prescription requests from our patients over the age of 75 or those who are clinically housebound 

Live Life Well – Free online education sessions for patients -see Latest News